ace76 Privacy Policy

1Introduction

ace76 ("ace76", "we", "us", "our") operates the online casino and sports betting platform accessible at ace76.club. We are committed to protecting the personal data of every player who registers and uses our services. This Privacy Policy describes the types of information we collect, the purposes for which we process that information, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.

This Privacy Policy applies to all users of the ace76 platform, including visitors who browse without registering, registered players, and VIP members. By accessing ace76 or creating an account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, please do not access or use ace76.

2Your Privacy at a Glance

The following six points summarise the most important aspects of how ace76 handles your data. This summary does not replace the full policy text.

3Information We Collect

ace76 collects personal data in several ways: directly from you when you register, make deposits or withdrawals, contact support, or use our platform; automatically through technical systems as you use our services; and in limited cases from third-party verification or payment providers. The table below summarises the categories of data we collect and the source of each.

ace76 does not knowingly collect special category sensitive personal data (such as health data, political opinions, or religious beliefs) and does not require you to provide such data to use the platform. If you voluntarily disclose sensitive information in a support conversation, we handle it with an elevated level of confidentiality and do not use it for marketing or profiling purposes.

4How We Use Your Information

ace76 processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. The primary purposes for which ace76 uses your personal data are:

• Account management and authentication — to create and maintain your ace76 account, verify your identity at login, and ensure only you can access your account and funds.
• KYC identity and age verification — to verify that you are 21 years of age or older and that the identity information you have provided is accurate, as required by our platform policies and applicable AML obligations.
• Payment processing — to facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), record transaction history, and investigate any payment disputes or anomalies.
• Platform operation and fraud prevention — to monitor gameplay, detect and prevent cheating, bonus abuse, collusion, money laundering, and other fraudulent or prohibited activities on the ace76 platform.
• Responsible gaming compliance — to monitor your gaming activity for signs of problem gambling, to enforce self-exclusion and deposit limits you have set, and to deliver session time reminders and reality checks as configured in your account.
• Customer support — to respond to your queries, complaints, and requests submitted through our support channels, and to maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Platform improvement and analytics — to analyse aggregate, anonymised usage data to understand how players use ace76, identify bugs and performance issues, and improve the quality and range of games, features, and services offered on the platform.

5Legal Basis for Processing Your Data

ace76 processes your personal data on the following legal grounds. Each processing activity is based on at least one of these lawful bases:

• Contractual necessity — processing that is necessary to perform the agreement between you and ace76 (our Terms and Conditions), including creating and managing your account, processing your deposits and withdrawals, and operating the games and betting markets you choose to use.
• Legal obligation — processing that ace76 is required to carry out by applicable law, including KYC identity verification, AML transaction monitoring, age verification, and reporting obligations to competent authorities where required by law.
• Legitimate interests — processing that is necessary for ace76's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection and prevention, platform security, improving platform features, and internal analytics.
• Consent — where ace76 relies on your consent to process your data (for example, for direct marketing communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6Sharing Your Information with Third Parties

ace76 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it securely and in accordance with this Privacy Policy:

• Payment processors and financial service providers — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their underlying processing networks receive only the transaction data necessary to execute your deposit or withdrawal. ace76 does not share your full financial profile with payment providers.
• Game providers and technology partners — third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) may receive a session token and account-level risk parameters necessary to load and run their games within ace76. They do not receive your full identity or payment details.
• KYC and identity verification providers — where you are required to complete identity verification, we share the relevant identity documents and data with our certified KYC verification partner. This partner is bound by strict confidentiality obligations and may not use your data for any purpose other than verification.
• Law enforcement and regulatory authorities — ace76 may disclose your personal data to government agencies, law enforcement bodies, or financial intelligence units where we are legally required to do so, including in connection with AML obligations, fraud investigations, or court orders.

7Payment Data and Financial Information

The security of your financial information is a primary concern at ace76. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is routed through the payment provider's own secure infrastructure. ace76 receives a transaction reference and status confirmation — we do not receive or store your full mobile banking PIN, card CVV, or online banking password at any point.

ace76 retains transaction records — including deposit amounts, withdrawal amounts, timestamps, and payment method identifiers — for the period required by our legal and compliance obligations. These records may be reviewed by our AML compliance team and, where legally required, disclosed to relevant authorities.

• ace76 does not store your full card number. When you use a Visa or Mastercard, only a masked card reference (e.g., last four digits) is stored in our systems for the purpose of identifying your payment method during future withdrawals.
• Mobile wallet identifiers (bKash, Nagad, and Rocket numbers) are stored in your account profile and are used exclusively to route withdrawals back to the wallet you used to deposit. ace76 does not share these wallet numbers with any third party other than the relevant payment processor for the purpose of executing your transaction.
• If you suspect unauthorised transactions on your ace76 account, you should immediately change your password, enable any available two-factor security options, and contact our support team at [email protected]. ace76 will investigate the matter promptly and take appropriate corrective action.

8Cookies and Tracking Technologies

ace76 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. The following types of cookies may be set when you use ace76:

• Essential cookies — strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and preference cookies that remember your language setting. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to collect aggregate, anonymised data about how players navigate the ace76 platform. This data helps us identify popular features, improve user experience, and fix navigation issues. Analytics data is not used to identify individual users.
• Functional cookies — used to remember your preferences and settings, such as your preferred game category, notification settings, and responsible gaming limits you have configured. These cookies improve your experience but are not essential to platform operation.
• Security and fraud prevention cookies — used to identify and block suspicious access patterns, detect automated bots, and protect your account from unauthorised access attempts. These cookies are essential to platform integrity and cannot be disabled.

You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ace76 platform. ace76 does not use third-party advertising cookies or share your browsing behaviour with advertising networks.

9Data Retention

ace76 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods for the main categories of personal data we hold are as follows: account identity and KYC data is retained for the duration of your account plus a minimum of 5 years after account closure to meet AML and regulatory record-keeping obligations; transaction and financial records are retained for a minimum of 5 years from the date of each transaction; gaming activity logs are retained for 2 years from the date of activity, or longer where required for dispute resolution; customer support correspondence is retained for 2 years from the date of the last interaction.

When the applicable retention period expires, ace76 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, it may be retained indefinitely in aggregate form for statistical and analytical purposes, but it will no longer be linked to you as an individual.

10Your Data Protection Rights

As a user of the ace76 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a clear description of your request. ace76 will respond to all valid requests within 30 days.

• Right of access — you have the right to request a copy of all personal data ace76 holds about you, along with information about the purposes for which it is processed, the categories of data held, the third parties with whom it is shared, and the retention period applied to it.
• Right to rectification — if any personal data ace76 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update basic contact information directly through your account settings; for identity data corrections, please contact our support team.
• Right to erasure — you have the right to request that ace76 delete your personal data, subject to our legal retention obligations. Erasure requests will be assessed on a case-by-case basis. Where deletion is not possible due to legal obligations, we will inform you of the specific reason and the expected retention period.
• Right to restriction of processing — in certain circumstances (for example, where you contest the accuracy of data we hold, or where processing is unlawful but you do not want the data erased), you may request that ace76 restrict the processing of your personal data while the matter is investigated or resolved.
• Right to data portability — you have the right to receive a copy of the personal data you have provided to ace76 in a structured, commonly used, and machine-readable format. This right applies to data processed on the basis of your consent or on the basis of a contract between you and ace76.
• Right to object — you have the right to object to ace76's processing of your personal data where that processing is based on our legitimate interests. Where you object, ace76 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the above rights, email [email protected] with the subject line 'Data Rights Request', your registered mobile number, and details of your specific request. ace76 will acknowledge receipt within 5 business days and provide a full response within 30 calendar days. Identity verification may be required before processing your request to protect against fraudulent data access attempts.

11Security Measures

ace76 implements a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures are reviewed and updated regularly to address emerging threats. Key elements of our security infrastructure include:

• SSL/TLS encryption — all data transmitted between your device and ace76 servers is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, personal data, and payment information from interception during transmission.
• Password hashing — account passwords are stored using one-way cryptographic hashing with salting. ace76 employees cannot view your password in plain text. If you forget your password, it must be reset — it cannot be retrieved.
• Access controls — ace76 applies strict role-based access controls to its internal systems. Only authorised personnel with a legitimate operational need can access player account data. All access events are logged and reviewed as part of our internal audit process.
• Fraud detection systems — ace76 operates real-time transaction monitoring and anomaly detection systems that flag unusual account activity for review. These systems help protect your account against unauthorised use and financial fraud.

12Children's Privacy and the 21+ Requirement

ace76 is strictly an adults-only platform. You must be 21 years of age or older to register and use ace76. ace76 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 has registered an account on ace76 using false age information, please contact us immediately at [email protected]. Upon verification, ace76 will close the account, remove all associated personal data, void any winnings derived from underage play, and return any deposited funds in accordance with our investigation findings.

13Changes to This Privacy Policy

ace76 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by posting a prominent notice on the ace76 platform and, where required, by sending a notification to the mobile number or email address associated with your account. The updated Privacy Policy will take effect from the date it is published on ace76.club.

Your continued use of ace76 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how ace76 protects your personal data. The 'Last updated' date at the top of this page indicates when the most recent revision was made.

14Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your data rights, want to report a potential data security concern, or need to make a privacy-related complaint, please contact the ace76 privacy support team. We are committed to addressing all privacy enquiries promptly and transparently.

Email: [email protected] — Please include your registered mobile number and the subject 'Privacy Enquiry' or 'Data Rights Request' in your message so our team can direct your query to the appropriate person. ace76 aims to acknowledge all privacy-related enquiries within 5 business days and resolve them fully within 30 calendar days.